Question 1

How do I schedule my first iClean order?

Accepted Answer

Please download our easy to use app on your phones app store or use our online ordering website.

Question 2

Is there a minimum order size for Wash & Fold?

Accepted Answer

Yes, the minimum order size for our Wash & Fold service is 15 lbs.

If your order does not meet the 15 pound minimum order size, you will still be charged for the 15 pounds.

Question 3

What can I expect to happen with my iClean order?

Accepted Answer

The iClean app and service is simple to use! Just schedule a convenient pickup & drop off time through our app or online website.

1. Order Pickup

● Once your driver is en route to pickup your order, you will receive a notification through
the app or text message stating the ETA of your driver. You will receive another notification when the
driver has arrived.

● Your driver will arrive with iClean bags to pick-up your garments

● Please make sure your orders are ready by having your wash and fold laundry
separated from your dry cleaning garments. We will provide bags for each service.

● If you have any stains or special instructions, you may leave notes within the iClean app
under “notes.”
● Your order will be delivered at your scheduled time the following day.

● iClean also provides additional services such as hand washing, hang drying,
leather/suede/fur cleaning, wedding gowns as well as simple alterations such as hems.
Please note the turnaround time for these special services is not 24 hours, we will be
able to provide you an time estimate once we determine what needs to be done.

2. Cleaning your order

● After pickup, we bring all of your items to our facility where every piece is itemized

● You will then receive an email with a detailed receipt of all items we have received for
cleaning

● We will then start processing your order accordingly

3. Delivery

● Our driver will deliver your order within the time slot that you have scheduled. You will
receive a notification through our app to let you know that your driver is on his way with
your order.

Question 4

Where can I view my order history?

Accepted Answer

● You can view your order history on the homepage of our app under "my orders"

Question 5

Can I customize my wash settings?

Accepted Answer

● Yes, please tap on the profile button, bottom right of your iClean app. You will see update account info. Proceed to "account info" to customize your wash settings. You will be able to select fabric softener, temperature of wash for whites and colors, and temperature of drying for whites and colors cycles.

Question 6

When will my clothes be ready for delivery?

Accepted Answer

● Your items will be ready to be delivered in 24 hours (Wash & Fold Services)

● Your items will be ready to be delivered in 48 hours (Dry Cleaning Services)