424-294-2222
Frequently asked questions
The iClean app and service is simple to use! Just schedule a convenient pickup & drop off time through our app or online website.
1. Order Pickup
● Once your driver is en route to pickup your order, you will receive a notification through the app or text message stating the ETA of your driver. You will receive another notification when the driver has arrived.
● Your driver will arrive with iClean bags to pick-up your garments
● Please make sure your orders are ready by having your wash and fold laundry separated from your dry cleaning garments. We will provide bags for each service.
● If you have any stains or special instructions, you may leave notes within the iClean app under “notes.” ● Your order will be delivered at your scheduled time the following day.
● iClean also provides additional services such as hand washing, hang drying, leather/suede/fur cleaning, wedding gowns as well as simple alterations such as hems. Please note the turnaround time for these special services is not 24 hours, we will be able to provide you an time estimate once we determine what needs to be done.
2. Cleaning your order
● After pickup, we bring all of your items to our facility where every piece is itemized
● You will then receive an email with a detailed receipt of all items we have received for cleaning
● We will then start processing your order accordingly
3. Delivery
● Our driver will deliver your order within the time slot that you have scheduled. You will receive a notification through our app to let you know that your driver is on his way with your order.
● Yes, please tap on the profile button, bottom right of your iClean app. You will see update account info. Proceed to "account info" to customize your wash settings. You will be able to select fabric softener, temperature of wash for whites and colors, and temperature of drying for whites and colors cycles.